Privacy Policy for Appointment Scheduling

1. Introduction

This Privacy Policy explains how Livia Lau Consulting, operating as Elivate, collects, uses, stores, and shares your personal information when you use our appointment scheduling service (“Service”) via Microsoft Bookings.

2. What We Collect

When you book an appointment, we collect:

• Your name, email address, and phone number

• Appointment details and preferences

• Any additional information you choose to provide

3. Purpose of Use

We use this information only to manage your appointment, send confirmations and reminders, and follow up as necessary.
We do not use your data for marketing purposes without your explicit consent.

4. Data Handling and Security

Appointment data is stored securely using Microsoft Bookings, a Microsoft 365 product.
We implement standard administrative and technical safeguards to protect your personal information from unauthorized access, loss, or misuse.

5. Third-Party Services

Microsoft Bookings and related tools may process your data in accordance with Microsoft’s privacy policies. Your information may be stored outside of Canada.

Learn more at:

• Microsoft Privacy Statement

• Microsoft Data Protection Addendum

6. Retention

We retain your data only as long as necessary to fulfill the purpose of scheduling your appointment and complying with legal requirements. After that, your data is securely deleted or anonymized.

7. Your Rights

You may request:

• Access to or correction of your personal data

• Deletion of your data, subject to legal exceptions

• Withdrawal of consent for further processing

To submit a request, contact: info@elivate.ca

8. Contact

If you have any questions about this Privacy Policy, please contact us at: info@elivate.ca

9. Consent

By using this Service, you consent to the collection and use of your personal information as described in this Privacy Policy.